United Airlines announced they are changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
The change comes following a passenger, Dr. David Dao, was dragged from a fully-booked United Express flight in Chicago because he refused to give up his seat to make room for crew members. The incident was caught on cellphone video and sparked outrage and created a public-relations nightmare for the airline.
The change states a crew member must make must-ride bookings at least 60 minutes prior to departure. Crews could previously be booked until the time of departure. The change is meant to ensure that situations like Dao’s never happen again.
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Robin is a digital content creator and has worked in the digital space for nearly ten years. "Robinrazzi" is a nickname given from a former colleague and is a perfect integration of her name and one of her greatest hobbies of having a camera in hand to capture once in a lifetime moments like paparazzi. She has traveled the world covering entertainment, celebrities, events and anything trending. She holds a BA in communications from Penn State and MS in marketing from Johns Hopkins University. She currently serves as Digital Content Coordinator for WHUR.