(Washington, DC) — The IRS is going into the 2023 tax filing season with thousands of new customer service representatives thanks to funding from the Inflation Reduction Act. Some five-thousand new reps will help slash call waiting times and shorten the processing time for paper tax returns. Only 13-percent of more than 170 million calls to the IRS were fielded by live agents last year and eight-percent were answered with automated assistance. This comes as Republicans are trying to nix the funding approved for the IRS in the law, which allocates about 80-billion for the agency over the next decade.
